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Frequently Asked Questions
What is the difference between your Regular Handbags and your 7 Star Handbags? Are your Authentic Handbags "authentic?" YES! We only do business with authorized dealers who only deal with reputable companies. All of our products are backed with 100% money back guarantee and are guaranteed Authentic. Each year manufacturers estimate how many designer merchandise they will sell. Sometimes they overestimate and produce too many items. The manufacturer is forced to liquidate these excess products. We purchase these products at below-wholesale costs and then pass the savings on to you.
Yes, we ship to Western Europe, Europe, United States, Canada, Australia and New Zealand. Due to historical cases of fraud, we might refuse some order coming from the Far East.
In order to properly personalize your item, it is important to know which initial is first, which one is the middle initial, and which one is the last name initial. By entering a full name, we know the personalization will be done the correct way – which most times will be in the order of first initial, middle initial, last initial (ex: ACB for Anna Blake Cole). Don’t worry if you enter your full name! We will switch the order to reflect the proper way to personalize your item. What do I do if I need to clarify anything or have any questions after I’ve submitted an order? If you have any questions or concerns, feel free to e-mail our customer service department (support@simplygirlshandbags.com). If you wish, you may also call us at (801) 916-8279. Regular business hours are 7:00 a.m. to 7:00 p.m. MST, Monday through Friday. When calling after hours, just leave a message. You can also take advantage of our Live Chat feature at the top of our web pages. By clicking to chat, you will talk with a Simply Girls Handbags representative, who can answer your questions while you’re browsing on the computer. Does the engraving fee reflect the price per letter? No. The personalization fee is a flat $6 for most items. It doesn’t matter if you ask for one initial, three initials, or a name – it is all the same charge. Engraving on mother/grandmother gifts cost $4 per item. Can all fonts be done on all items? No. Keep in mind that there are several exceptions when it comes to using fonts on certain items. For instance, a round font cannot be used on embroidered items such as handbags. And, likewise, a sydney font cannot be used on engraved items such as sterling silver jewelry. Also, remember that cursive is a font that can only be used for full names, not initials. If there is a discrepancy concerning fonts on your order, you will be contacted by the customer service department. Please pay close attention to the instructions on our personalization page on the website once you have selected an item. Why are my initials monogrammed in the order of first, last, then middle initial? This specific order is a standard in personalization. In most instances, the last name initial will be the largest initial in the center (ex: ACB for Anna Blake Cole). This puts emphasis on the last name and centers it as well. Fonts that place initials in the regular order of first, middle, and last include the block font and Old English font. These fonts are set up to personalize all letters the same size, so there is no particular emphasis on any initial. Block and Old English are fonts that are more commonly used on gifts for men, although not limited to men. Why do I need to enter a thread color and font style? We want you to personalize the item. Just because we have an example of a bag with a specific thread color does not mean that you can’t choose another color. The same also goes for fonts. There are several styles you can use, and we do not want to limit you on just one choice. An item that I purchased is on backorder. When can I expect to receive it? Although most of our products are usually in stock, you may run across something that is on backorder. Our customer service department will provide you with the most up-to-date information on a product’s availability. Many times, you won’t have to wait long for your new purchase. The Simply Girls Handbags website is updated daily by our staff and we will let you know there whether or not an item is on backorder. Remember, the majority of our products are hand-made one of a kind items and these take time to produce. I want to send a gift to someone. Can you include a card and wrap my gift? Yes. We will be more than happy to assist in gift wrapping and include a special note for your loved one or friend. Just let us know what you want to say, and we’ll make it happen. Simply Girls Handbags has a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. |
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Unique baby girl gifts, unique girl gifts, young girl gifts, best teen girl gifts gifts for women, monogrammed gifts, personalized gifts, purses and handbags support@simply4girls.com
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